Delivery Information

Despatch Cut-Off

Same day despatch on orders placed before 1pm (UK time) Monday to Friday.

Orders placed after 1pm (UK time) on Friday will be despatched the following Monday.

We aim to meet our same day despatch wherever possible, sometimes on very long/large orders containing cutting/customisations, extra time is required to prepare and package, so despatch may take longer. If you require a despatch date to be met on a large order, please contact us.

Backordered/Out of stock

If an item on your order is shown on Backorder in the basket or if an item is subsequently found as out of stock when we prepare your order, you will get an email about this and the available options.

Please Note

We cannot guarantee specific delivery times. We have no control over courier/postal service companies once we have handed over your order and therefore delivery times listed on the website are all approximate, and we therefore cannot issue refunds for delays in delivery.

The delivery method that you select determines the delivery service purchased from the courier/postal service company. Once your parcel has been handed to them, there is little we can do to speed things up. If you require more information, please contact us.

If you require a guaranteed delivery date, please email us before you place your order and we will do our best to assist you.

On occasion, when despatching your order, we may need to use an alternate service due to factors such as weight, size, or location. In such cases, we will select the closest possible alternative service, which may be with a different courier/postal service.

If a delivery attempt is made by the courier or postal service and the recipient is unavailable to accept the delivery and/or has not designated a safe place for the parcel, the courier or postal service should leave a notification card with redelivery information or instructions on how to arrange for redelivery or collection from the depot. It is important to note that the redelivery may not necessarily occur on the next working day. For specific redelivery and collection policies, customers are advised to contact the courier or postal service provider directly.

In the event that a parcel is returned to our facility due to reasons such as, but not limited to: exceeding the maximum number of delivery attempts; surpassing the holding period without arranging for redelivery or collection; failure to collect the parcel from the holding depot; inability to provide safe access or adequate unloading facilities at the delivery location; provision of an incorrect address; documented refusal of delivery; or refusal to pay customs duties or taxes, the customer shall be responsible for any additional charges incurred for subsequent delivery attempts or return to sender charges incurred for the parcel.